Frequently Asked Questions
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Our hybrid mattresses feature iCoil technology that provides support, allowing you to breakdance on one side of the bed and not wake anyone on the other side. Memory foam offers plush comfort by conforming to your body and cradling you like a cloud. Hybrid technology is the best of both sleep worlds, perfect for those who want it all or want to transition from traditional spring to foam.
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All of our mattresses have been tested and meet the requirements of the Cigarette Smoldering Text (16 CFR Part 1632) and the Open Flame Test (1633-Federal flammability).
Yes Zinus isCertiPUR-US®certfified! Since most people spend so much time in bed, we feel like they should be snuggling on the healthiest of foams.
Certified foam is:
- Made without ozone depleting substancesMade without PBDEs, TDCPP or TCEP (“Tris”) flame retardants
- Made without mercury, lead and heavy metals
- Made without formaldehyde
- Made without phthalates regulated by the Consumer Product Safety Commission Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
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All our orders are shipped without the need for signature upon delivery. However, our courier gets to decide if it’s safe to leave your package on your doorstep.
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If you have placed your order via Zinus.com, you can cancel items or orders that haven't entered the shipping process yet by submitting a cancellation request here.